The nation that will insist upon drawing a broad line of distinction between the fighting man and the thinking man is liable to find its fighting done by fools and its thinking by cowards.
-- Sir William Francis Butler
Describes the knowledge, skills, and abilities required of professional managers to effectively involve volunteers in the work of organizations. Offers thorough guidance on how to perform key tasks such as staffing, recruitment, motivation, program evaluation, and managing relationships between paid staff and volunteers.